Home

Why Use Remanufactured Cartridges?

Copier Problems?

Printer Problems?

Prices

Environmental and Safety Issues

Order Form

Solving Problems With Your HP DeskJet Writer 500

If your Hewlett-Packard DeskJet Writer 500 is printing white lines, incomplete characters, missing dots or some other type of unintended output, you may be able to improve print quality in a few easy steps.

1. Open your printer and remove the print cartridge. Use a soft cloth, slightly dampened with water, to clean accumulated paper dust and ink from the metal platen, cartridge guide and paper feed rollers. (Check your user manual if youíre uncertain which is which).

2. Look at the print cartridge to make sure the protective tape shipped on it his been removed from the nozzle and vent.

3. Use a damp cloth to clean the print cartridge cradle and the contacts on the print cartridge.

4. Place the cartridge back into the printer, making sure it is installed correctly. Now, press the "Clean" button (Don't do this often; it will shorten the life of your printer cartridge.)

A free user-installable Service Station Upgrade Kit is available for the original HP DeskJet and DeskJet Plus printers. To request a kit, call the HP Customer Support Center:

If the above steps haven't taken care of your printing problems, it may be time to replace the print cartridge or call our service department for an appointment.